" You know your business inside out, use your strengths to increase your conversion and satisfaction "
I'll give you a fresh perspective to help you refine your communications and marketing strategy
It’s all about Customer Experience
Customer Experience is all about balancing the needs of people, processes and platforms to deliver consistent memorable experiences. By creating Customer Experiences that bond customers, strengthen brands, and build businesses, I help start-ups to understand and solve their business problems. Here’s how...
Loyalty
Build a product that your customers will love, not just tolerate. Customers who recommend your brand are more likely to stay and spend more.
Customer service
Customers don’t want to contact you, so by allowing them to self-help you can improve satisfaction and significantly reduce costs.
Community
Communities create owned spaces where customers get help and engage with your brand.
CRM & Campaign planning
Integrated communications across all touch points maximises digital spend, reduces customer contacts & builds memorable brand experiences.
CX transformation
A better understanding of customer behaviours and expectations will help you focus on the things that matter and differentiate your brand.
Want to know more?
Let’s work out how to solve your customer service & conversion headaches.
I use the following methods to... in culpa qui officia deserunt mollit anim id est laborum. Sed ut persp iciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.
Consulting
Looking to optimise existing set up & improve customer referral rates? Get practical advice from an expert who isn’t afraid to roll up their sleeves.
Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum. Sed ut persp iciatis unde omnis iste natus error sit voluptatem accusantium doloremque laudantium, totam rem aperiam.
The latest from my Blog
How to prevent 90% of customer care queries
October 1, 2020
This is a test but it needs to be at least one hundred characters long. But really, I'm not counting at all. Honestly, I'm not.