" You know your business inside out, use your strengths to increase your conversion and satisfaction "

I'll give you a fresh perspective to help you refine your communications and marketing strategy

It’s all about Customer Experience

Customer Experience is all about balancing the needs of people, processes and platforms to deliver consistent memorable experiences. By creating Customer Experiences that bond customers, strengthen brands, and build businesses, I help start-ups to understand and solve their business problems. Here’s how...

Loyalty

Build a product that your customers will love, not just tolerate. Customers who recommend your brand are more likely to stay and spend more.

Customer service

Customers don’t want to contact you, so by allowing them to self-help you can improve satisfaction and significantly reduce costs.

Community

Communities create owned spaces where customers get help and engage with your brand.

CRM & Campaign planning

Integrated communications across all touch points maximises digital spend, reduces customer contacts & builds memorable brand experiences.

CX transformation

A better understanding of customer behaviours and expectations will help you focus on the things that matter and differentiate your brand.
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Let’s work out how to solve your customer service & conversion headaches.
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So how can I help?

Typically problems boil down to an issue with the Platform, Process or People. By assessing these three things, I can work out what is needed to reduce customer care costs and at the same time improve customer satisfaction.

Consulting

Looking to optimise existing set up & improve customer referral rates?
Get practical advice from an expert who isn’t afraid to roll up their sleeves.
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Auditing

Does your growing business need help with customer service & communication problems? An audit can identify gaps & offer practical ways to improve.
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Training

Are you just starting out and don’t know where to begin? Create your communications from scratch following a step-by-step training course.
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My Approach
Starting with an initial audit to assess the current situation, with the client I develop a plan, we'll work out which items are the highest priority to get quick wins.

If needed, I am able to roll up my sleeves to help deliver what is needed. Built into this will be simple measures to make sure the objective is being met.

The latest from my Blog

How to prevent 90% of customer care queries

October 1, 2020
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Happy clients I’ve helped

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