" You know your business inside out, use your strengths to increase your conversion and satisfaction "
I'll give you a fresh perspective to help you refine your communications and marketing strategy
It’s all about Customer Experience
Customer Experience is all about balancing the needs of people, processes and platforms to deliver consistent memorable experiences. By creating Customer Experiences that bond customers, strengthen brands, and build businesses, I help start-ups to understand and solve their business problems. Here’s how...
Build a product that your customers will love, not just tolerate. Customers who recommend your brand are more likely to stay and spend more.
Customers don’t want to contact you, so by allowing them to self-help you can improve satisfaction and significantly reduce costs.
Communities create owned spaces where customers get help and engage with your brand.
CRM & Campaign planning
Integrated communications across all touch points maximises digital spend, reduces customer contacts & builds memorable brand experiences.
A better understanding of customer behaviours and expectations will help you focus on the things that matter and differentiate your brand.
Want to know more?
Let’s work out how to solve your customer service & conversion headaches.
Typically problems boil down to an issue with the Platform, Process or People. By assessing these three things, I can work out what is needed to reduce customer care costs and at the same time improve customer satisfaction.
Looking to optimise existing set up & improve customer referral rates? Get practical advice from an expert who isn’t afraid to roll up their sleeves.