Blog

How to prevent 90% of customer care queries

October 1, 2020
This is a test but it needs to be at least one hundred characters long. But really, I'm not counting at all. Honestly, I'm not.
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5 things I learned launching giffgaff

September 1, 2020
In 2009 for most of the UK population purchasing products online was done with trepidation, reviews and star ratings didn’t really exist, customer service wasn’t a social conversation and people were intimidated by forums.
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Three things to consider when setting up Customer Service or CRM Programs

August 1, 2020
I've been working in start-up environments for the past 10 years, I've noticed a few similarities when it comes to setting up and managing platforms, processes and people.
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